FAQ's

How do I book an ambulance via Dial4242?
Dial4242 is an app based ambulance aggregator network. To book an ambulance via Dial4242, one can download the app and book through the same bit.ly/DIAL4242iOS (iOS)/ bit.ly/DIAL4242User (Android) To understand the complete functionality of our app, you can also check this video http://bit.ly/2LJYMZB

Is there any other alternate number to reach out to Dial4242?
Yes. We do have a 24x7 service helpline number – 1800-266-4242 through which one can book the ambulance.

What if the network is low, will my app function?
Yes, of course it will. How? Well, the app has been tested in 2G, 3G and 4G environments and works seamlessly in low data connectivity areas as well, which is important since emergency doesn’t see the internet connectivity at the location.
The app also works without any internet connectivity and will connect user to our 24x7 call centre to book an ambulance. So besides the App, user can also call us and book an ambulance as mentioned earlier.

What is the cost of ambulance booked via Dial4242?
Once you book an ambulance via Dial4242 App, you can not only track your ambulance but can also get a fare estimate of your trip within the app. You can view this app demo for more information or call us on 1800-266-4242 for further details.

What type of ambulance do you provide?
We provide basic ambulance, ICU/Cardiac ambulance, Pediatric Ambulance and ambulance for carrying the deceased. We also provide outstation ambulance services, air ambulance, pet ambulance and wheelchair ambulance services.

Can you tell me what service is offered by each type of ambulance?
You can visit our Services page to know about it.

What is the difference between a regular ambulance and a Non-emergency ambulance?
You can visit our Services page to know about it.

Can you tell me what service is offered by each type of ambulance?
An Emergency Ambulance is equipped to provide advance life support to the patient who is in critical situation and demanding medical assistance at the earliest. On the other hand, the Non-Emergency Ambulance will be equipped to serve the people who are in stable health condition but unable to travel in regular vehicles for various reasons.

What is a non-emergency ambulance?
A Non-Emergency Ambulance provides extensive medical transportation services just like the regular Emergency Ambulance. However, as the name implies the non-emergency ambulances offer medical transportation services for the recovering patients and for people with limited physical ability to travel in a regular vehicle such as senior citizens, children and differently abled persons.

When should I avail a non-emergency ambulance?
Non-Emergency ambulance services could be availed by patients who are just recovering from illness, people who could not travel in regular vehicles. If you are a senior citizen who requires regular medical check-ups or getting discharged from a hospital post treatment or intended to travel longer distances, you could hire a non-emergency ambulance for a safe and convenient journey backed by a team of medical professionals on board.

What kind of medical equipment is employed in Non-Emergency Ambulance?
The ambulance will be equipped with equipment such as oxygen cylinder, ventilator and other equipment that provides basic life support. The other medical equipment will be arranged based on the person’s health condition. Apart from that, the general equipment such as first-aid-kit, wheelchairs and stretchers will be arranged before commencing the journey.

For what kind of cases I can avail Non-Emergency Ambulances?
People with health complications such as respiratory, cardiac and orthopaedic issues can avail Non- Emergency Ambulance services when they are visiting a hospital for check-up. The services are mainly availed by the people who are travelling on medical purpose. Also, elders and people with limited mobility can avail this service who are intended to travel long distances for routine health check-ups.

Who can travel along with me in Non-Emergency Ambulance?
The convenience of travel and safety of the patient is our priority. The ambulance will have limited space after fixing the required medical equipment. Considering the patient’s privacy, patient’s condition and other medical staff on board, limited number of escorts are allowed to travel along with the patient.

Do you provide service outside Mumbai?
Yes, apart from Mumbai currently we are active in all major metro cities including Delhi, Bangalore and Chennai.

What is an air ambulance?
Air Ambulance Service is another mode of Medical Transportation. It is considered as the fastest means of transportation and often availed during an emergency. The helicopters and planes will be specially configured with basic and advanced life support, based on the patients’ requirement.